Terms and Conditions
Terms and Conditions
Welcome to PetMeds India. By accessing or using our website (www.petmedsindia.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
PetMeds India is an online platform that provides pet medicines, supplements, and healthcare products intended strictly for animal use.
By using this website, you confirm that:
• You are at least 18 years of age.
• You are legally capable of entering into a binding agreement.
• You agree to use this website in accordance with all applicable local and national laws.
2. Legal Entity & Regulatory Compliance
PetMeds India operates in full compliance with applicable Indian commercial and veterinary healthcare regulations.
• Operating Entity Name: PetMeds India
• Registered Office Address: A-74 Gandhi Vihar, Kareem Nagar Vistar, Kho Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
• GSTIN: 08AJXPU4366R1ZP
• Drug License No.: DRUG/2024-25/122060-61
3. Use of Website
You agree not to:
• Use the website for any unlawful, unauthorized, or fraudulent purposes.
• Misuse or tamper with website functionality or security.
• Copy, reproduce, or distribute any website content without prior written permission.
• Attempt to gain unauthorized access to our systems or user accounts.
We reserve the right to restrict or terminate user access if misuse is detected.
4. Product Information, Prescription Policy & Usage
• All products listed on PetMeds India are intended strictly for animal use.
• Product descriptions are provided for informational purposes only.
• Prescription-only veterinary medications require a valid prescription issued by a registered veterinary practitioner before fulfillment.
• We strongly recommend consulting a qualified veterinarian before administering any medication or supplement.
• PetMeds India is not responsible for misuse, self-medication, or incorrect dosage administered by pet owners.
5. Order Confirmation & Cancellation
• Orders are confirmed only after successful placement and verification.
• PetMeds India reserves the right to cancel any order at its sole discretion in cases of stock unavailability, pricing errors, or suspicion of fraudulent activity.
• Customers may cancel orders prior to dispatch. For detailed conditions, please refer to our Cancellation Policy.
6. Pricing & Availability
• All prices listed on our website are in Indian Rupees (INR - ₹) and include applicable taxes unless explicitly stated otherwise.
• Prices and availability of products are subject to change without prior notice.
• We reserve the right to correct pricing or typographical errors on the website at any time.
7. Payments
We offer multiple secure payment options, including:
• Online Payments (UPI, Debit/Credit Cards, Net Banking)
• Cash on Delivery (COD), where applicable
All online transactions are processed through secure payment gateways. We do not store sensitive payment credentials on our servers.
8. Shipping & Delivery
• Orders are typically processed within 24–48 hours.
• Delivery timelines may vary depending on the destination address and courier logistics.
• Delivery delays may occasionally occur due to unforeseen external circumstances.
• For complete information, please refer to our Shipping Policy.
9. Returns & Refunds
• Returns and refunds are handled in accordance with our store policy for damaged, incorrect, or expired items.
• Return requests must be raised within the specified timeframe upon order receipt.
• Please refer to our Return and Refund Policy for complete guidelines.
10. Limitation of Liability
PetMeds India shall not be held liable for:
• Any adverse health effects resulting from product usage or improper administration.
• Delivery delays caused by third-party logistics partners or external events.
• Indirect, incidental, or consequential damages arising from the use of our services.
All products must be used responsibly and under professional veterinary guidance.
11. Intellectual Property
All content on this website, including text, graphics, logos, images, icons, and software code, is the property of PetMeds India and protected under applicable intellectual property laws. Unauthorized reproduction or usage is strictly prohibited.
12. Privacy
Your privacy is important to us. Your use of our website is governed by our Privacy Policy, which explains how we collect, store, and process your personal information.
13. Third-Party Links
Our website may contain links to external third-party websites. PetMeds India is not responsible for the content, privacy practices, or accuracy of information on external sites.
14. Modifications to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website following changes indicates your acceptance of the updated terms.
15. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.
16. Contact Us
For any queries or concerns regarding these Terms and Conditions:
• Phone / WhatsApp: +91 95096 09070
• Email: support@petmedsindia.com
• Website: https://www.petmedsindia.com
• Working Hours: Monday to Sunday – 9:00 AM to 10:00 PM IST
• Physical Address: PetMeds India, A-74 Gandhi Vihar, Kareem Nagar Vistar, Kho Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
