Shipping Policy

Shipping Policy

At PetMeds India, we are committed to delivering your orders quickly, safely, and efficiently across India. This Shipping Policy outlines our shipping process, timelines, and related terms.

1. Shipping Coverage

  1. We deliver across all serviceable locations in India
  2. Orders are shipped through reliable courier partners to ensure safe and timely delivery

2. Order Processing Time

  1. Orders are processed within 24–48 hours of successful placement
  2. Orders placed on weekends or public holidays may be processed on the next working day

3. Delivery Timeline

  1. Estimated delivery time: 2–5 business days
  2. Delivery time may vary depending on location, courier service, and external conditions

4. Shipping Charges

  1. Shipping charges may vary based on:
  2. Delivery location
  3. Order value
  4. Product type
  5. Any applicable shipping charges will be clearly displayed at checkout before payment

5. Order Tracking

  1. Once your order is dispatched, tracking details will be shared via:
  2. SMS / WhatsApp
  3. Email (if provided)

Customers can track their order status using the provided tracking link.

6. Cash on Delivery (COD)

  1. Cash on Delivery is available for selected locations
  2. Additional COD charges may apply (if applicable)
  3. Customers are requested to ensure availability at the delivery address

7. Delivery Attempts

  1. Courier partners will attempt delivery multiple times
  2. If delivery fails due to customer unavailability or incorrect address, the order may be returned

8. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

  1. Remote or non-serviceable locations
  2. Weather conditions or natural disruptions
  3. Courier partner delays
  4. Government restrictions or unforeseen circumstances

PetMeds India is not liable for delays caused by such external factors.

9. Incorrect Address or Contact Details

  1. Customers are responsible for providing accurate shipping details
  2. Orders with incomplete or incorrect information may be delayed or cancelled

10. Damaged or Tampered Packages

  1. If the package appears damaged or tampered at the time of delivery, customers are advised to:
  2. Refuse delivery, or
  3. Accept only after verifying condition
  4. Report the issue immediately to our support team

11. Compliance & Safety

  1. All products are packed securely to maintain quality during transit
  2. Products are shipped in compliance with applicable regulations for animal healthcare items

12. Contact Us

For shipping-related queries or support:

📞 Phone / WhatsApp: 9509609070

🌐 Website: www.petmedsindia.com


PetMeds India ensures fast, reliable, and secure delivery across India as a trusted online pet care store offering genuine pet medicines, pet food, nutritional supplements, and complete pet healthcare products at affordable prices.